Term and Conditions

Terms & Conditions at Nevia Homehub-Lydamin®

Lydamin® is an Australian business trading name under Nevia Homehub Pty Ltd. (ABN 81 149 989 104, ACN 149989104) trading within Australia.

This website is owned by the Nevia Homehub brand. Throughout the site, the terms “we”, “us” and “our” refer to Nevia Homehub. By entering this website you, the user, accept and agree to all terms, conditions, policies and notices stated here and throughout our website.

By visiting our site and/or purchasing a product or products from us, you engage in our “Service” and agree to be bound by the following “terms and conditions,” also known as “terms of service.” This includes those additional “terms and conditions” and “policies” referenced herein and/or available on through website by hyperlink. These terms and conditions apply to all users of the site, including but not limited to users who are customers, approved on-sellers, browsers, vendors, and/or users or contributors of content.

We reserve the right to refuse service to anyone for any reason at any time.

You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms or viruses or any code of a destructive nature onto or through our website or payment sites. A breach or violation of any of the terms and conditions will result in an immediate termination of your purchase, products or services.

Our store is hosted on Microsoft azure They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Information and accuracy

In order to place a customer order, you are required to complete the customer information. You warrant that all information and data provided by you in the customer information fields is accurate, complete and up to date. You must promptly inform Nevia Homehub if there is a change to this information or data at info@neviahomehub.com. We collect credit card information only for the purpose of processing your order/s. All purchases are made via credit card or paypal.

We endeavour at all times to keep our information accurate and up-to-date, however Nevia Homehub is not responsible for the accuracy, completeness or currency of any information available on this site. The material on this site is provided for general information only. Any reliance on the material on this site is at your own risk.

For further details on how we store your information, please see our privacy policy.

Price of goods and payment

All prices quoted are in Australian dollars (AUD) and include GST. Nevia Homehub provides payment via credit card or paypal online. Unless otherwise agreed, in order to receive the goods you have ordered, payment must be received by Nevia Homehub by this method. Upon receipt of payment, Nevia Homehub will provide you with a tax invoice specifying the total price for the goods, including the additional fees for delivery. Goods will not be dispatched until payment is processed and approved, including delivery fee.

Dispatch and delivery policy – Australia only

Once payment has been received and the order has been confirmed the order will be processed. Nevia Homehub will deliver Australia wide. If the option of free delivery is not available, the delivery fees are based on the products weight and postcode. Nevia Homehub may use Australia post, as well as third-party couriers and delivery services. Generally, handling and processing is 1-2 business days, plus shipping time. Shipping time is expected to be no more than 5 business days, therefore in total it may take up to 7 business days for the product to reach you. All efforts will be made to dispatch and deliver the product/s to the customer as quickly as possible in all occasions. Processing and delivery times may be extended over public holidays and weekends. Any special delivery instructions should be added to your notes, or emailed directly at info@neviahomehub.com.

Risk and title in the goods passes to you upon delivery or upon collection by you.

Right of refusal

We reserve the right to refuse any order you place with us. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors unless prior written approval is issued. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to, or cancel an order, we may attempt to notify you by contacting the e-mail and/or delivery and/or billing addressor and/or phone number provided at the time the order was made.

Availability

Whilst we endeavour to have all listed products available at the time of listing or ordering, there may be circumstances where stock levels have changed. All products are subject to availability and may be withdrawn by us at any time.

Returns and refunds

Customer satisfaction is our number one priority. If you have any concerns about your order please contact us at info@neviahomehub.com.

We do not offer refunds, however, if your product is damaged upon receipt, or you have received the incorrect product, you must take a photo and contact us immediately, so we can arrange to exchange it with the correct product(s).

Please do not dispose of the item(s) or packaging until we have approved in writing for you to do so and/or exchanged it.

We reserve the right to ask you to send us back the product(s) whether it is damaged, or not the correct item/product before we issue an exchange or replacement. In the case of our error, or goods damaged in transit, we will cover all transport costs. If it is determined that the goods were correct or the damage occurred in your possession, you will be charged the transport costs.

Applicable law

The laws of New South Wales, Australia, govern this agreement.